Using a Peer Support Model

Much of the work of the Center has been based on our development of a Peer Support Model in dislocated worker and workplace education programs. This model uses co-workers to provide information, advocacy and support for other workers going through a layoff or returning to the classroom.

Many dislocated workers are uncomfortable using available services or simply may not trust management or outside service providers. Peers are trained to be the link between their co-workers and available services. They provide social support to help other workers deal with the real impact of layoffs on themselves and their families. Peers help move workers through the stages of denial and resistance to effectively use available services.They are also trained to provide information and referral to needed services beyond the scope of dislocated worker programs.

The Peer Support Model has also been used in workplace education programs to help workers who are uncomfortable in the classroom be able to take advantage of training and education opportunities. Trained peer support teams are also valuable assets in minimizing the effect of workplace stress.

The Center has provided services based on this model to a broad range of organizations across the country, including State Dislocated Worker programs in California, Illinois, Indiana, Oregon, Ohio,Alaska and Arizona. In addition to working with federally funded local dislocated worker projects, CWL has also worked in joint labor-management programs with SEIU/Kaiser Permanente, UAW/GM, UAW/Chrysler, and United Steel Workers of America/Institute for Career Development and with the United States Department of Labor in Eastern Europe.